Appliance Support Contact

About this task

The Appliance Support Contact dialog box is displayed if you click Edit in the Appliance support contact row on the Configuration > System > Alerts page.

To set the information for your organization’s appliance support contact:

Follow these steps

  1. From the Business country drop-down list, select the country in which your Email Appliance operates.
  2. From the Business time zone drop-down list, select the time zone in which your Email Appliance operates.
  3. From the Business hours drop-down lists, select the begin and end times of the normal business hours for your organization, or that part of your organization in which your Email Appliance operates.
  4. In the Business hours contact section, set the appropriate information in each field or drop-down list:
    1. Name: Enter the full name of the person who is the Email Appliance support contact.
    2. Method of contact: Select the method by which your Email Appliance support contact person would prefer to be contacted.
    3. Email: Enter the email address of your organization’s Email Appliance support contact person.
    4. Alternate email: Optionally, enter the alternate email address of your organization’s Email Appliance support contact person.
    5. Mobile Phone: Enter the cell phone number of your organization’s Email Appliance support contact person.
  5. In the Out of hours business contact section, either select the Same as business hours contact check box or clear that check box and fill in the fields for your organization’s off-hours Email Appliance support contact person.
    See step 4 for details for what to enter in each field.
  6. Click Submit.