Software

The Software section displays the following information:

  • Configuration FTP backup: (This is only displayed if the appliance is set to create backups using FTP.) A failure alert is displayed if:
    • an invalid FTP hostname was configured.
    • the archive could not be created.
    • the archive could not be uploaded.
  • Connection to Sophos: A warning alert is triggered after two hours if the Email Appliance is unable to connect to the Sophos site to receive threat definitions or software updates. A critical alert is issued if the Email Appliance is unable to connect to the Sophos site after six hours.
  • Data Installation: A critical alert is issued if the appliance repeatedly fails to install data updates for 30 minutes. A second critical alert is issued if the appliance fails three times to install data updates.
  • Disk health: A critical alert is issued if any disk hardware errors have been logged.
  • Process health: A critical alert is issued if one or more processes is not starting properly.
  • Syslog connection status: (This is only displayed if the appliance is set to record data using syslog.) A warning is triggered if the connection to the syslog server is lost. A critical alert is later issued if the syslog connection is not restored.
  • Syslog process status: (This is only displayed if the appliance is set to record data using syslog.) A critical alert is issued if syslog is not running properly.
  • System load: A warning alert is triggered if the load average rises to an excessively high level. Frequent or persistent system load warnings should be discussed with a Sophos Technical Support engineer.
  • System Reboot: A warning alert is triggered if there are pending updates that will require a reboot. A critical alert is issued if the system will automatically reboot in the next available update window.
  • System updates: A critical alert is triggered when a system software update fails or if the software is out of date.
  • Quarantined message archiving: (This is only displayed if the appliance is set to back up quarantined messages.) A warning alert is triggered if there is an FTP backup failure. A critical alert is later issued if the problem is not addressed.
  • System log file backup: (This is only displayed if the appliance is set to back up system logs.) A warning alert is triggered if the backup fails. A critical alert is later issued if the problem is not addressed.

Clustered Appliance Alerts

These alerts are only displayed if you are running two or more appliances in a clustered deployment.

  • Cluster Connection: A critical alert is issued if an appliance in the cluster cannot be reached.
  • Cluster Sync: A warning is triggered if configuration data cannot be synchronized with one or more appliances.

Virtual Appliance Alerts

This alert only applies if you have installed an appliance as a virtual machine and cloned it. The alert is displayed if you have cloned an appliance using a duplicate system ID.

  • Appliance cloned: A critical alert is issued whenever a duplicate ID is detected. Once the appliance has been re-registered with a unique system ID, the status returns to normal.