Hardware Support
All appliances carry a standard Advanced Replacement Warranty. Sophos will initiate the replacement within two hours of a confirmed failure. Next-day delivery (not including delays from international Customs clearing, if required) will occur according to the following cut-offs, Monday through Friday:
| Customer Region | Local Cut-off Time |
|---|---|
| United States, Canada | 12:00 (Boston, USA) |
| United Kingdom, EMEA | 12:00 (London, UK) |
| France and Spain | 13:00 (Paris, FR) |
| Germany, Switzerland and Austria | 13:00 (Frankfurt, DE) |
| Italy | 13:00 (Milan, IT) |
| Asia Pacific | 16:00 (Sydney, AU) |
| Japan | 14:00 (Yokohama, JP) |
| Australia, New Zealand | 16:00 (Sydney, AU) |
Hardware replacement requests received after the times shown above will be fulfilled on the second subsequent business day.
To contact your local Sophos office, see: http://sophos.com/companyinfo/contacting/