On the Administrators page, you can create, modify, and delete Email Appliance administrator accounts. There are two types of Email Appliance administrators:

  • System administrators have access to all system management tasks, including the ability to add or delete administrator accounts.
  • Help desk administrators can access common tasks to offload work from system administrators. When logged in, help desk administrators can view the Dashboard, view and manage quarantined spam messages, generate reports, and access the Help system. Help desk administrators do not have access to the Sophos Support and About features, accessed from the Email Appliance’s online Help window.