Appliance Support Contact

The Appliance Support Contact page prompts you to provide information that Sophos Technical Support can use to contact you if there is ever a critical problem.

To provide contact information to Sophos Technical Support:

  1. Select the Activate Appliance Support Alerts check box.
    The grayed out features below become available.
  2. For Critical alerts, provide the Name and Email of the person who should receive these messages.
  3. For Non-critical alerts, provide the Name and Email of the person who Sophos should contact.
    Note
    A non-critical alert indicates a transient error that Sophos would like to investigate. These alerts do not indicate a problem with web filtering.
  4. Click Next when you are finished.
    The initial configuration is now complete, and you can view a summary of your settings on the final page of the wizard.