Requesting Support by Email

To file a Sophos Technical Support request via email:

  1. On the Email Appliance help window sidebar, click Sophos Assistance
    The Sophos Assistance form appears in the content panel.
  2. In the Support request via email section, enter the following information:
    • To: "esasupport"
    • Name: your name
    • Email Address: your email address
    • Company Name: name of the organization to which the Email Appliance is registered
    • Subject: short descriptive subject line for the issue
    • Additional Info: information that is significant to understanding the problem
  3. Once you have filled in all of the required and relevant information, click Submit to email the request.