Resetting an Account

Use the Account reset feature to assign a new password to a specific SPX recipient. Enter the email address of the recipient whose password you want to reset, and click Reset.

You should provide contact information on SPX cover pages, or in the messages that are sent to recipients that detail who, in your organization, they should contact in the event that they require a new password. Depending on your organization, this could include:

  • Your organization's helpdesk
  • The original sender of the SPX message
  • An email address at your organization that directs the requests to the appropriate contact in your organization

After you reset a password, the recipient receives a new registration request.

You can also grant SPX recipients the ability to reset their own passwords. For more information, see "Password Settings" in the SPX Template Wizard documentation.